Terms of service
Terms of Service
Plough & Pantry Ltd
Last updated: 12 February 2026
These Terms of Service ("Terms") govern your use of the Plough & Pantry Ltd website and services.
By placing an order through our website, you agree to these Terms.
1. Who We Are
Plough & Pantry Ltd sources and supplies fresh produce and food products from carefully selected independent farms and producers.
We operate an online store through which customers can order food products for local delivery.
Company details:
Plough & Pantry Ltd
Registered in England & Wales
Company Number: 17043292
Registered Address: Rock Cottage, Fford-Y-Bont, Pontybodkin, CH7 4TS
Email: sam@ploughandpantry.co.uk
2. Our Products
We source our products from independent farms and food producers.
While we carefully select our suppliers, product availability may vary due to seasonal supply and demand.
Images and product descriptions are provided for illustration purposes and may occasionally vary slightly from the product supplied.
3. Orders
All orders must be placed before the stated weekly order cut-off time.
Once the cut-off has passed, orders cannot be amended or cancelled as produce is sourced and prepared based on confirmed orders.
Orders are subject to availability. If a product becomes unavailable we may:
• Offer a suitable substitute, or
• Provide a refund for the affected item.
4. Pricing & Payment
All prices are listed in GBP (£).
Customers must pay in full at the time of ordering.
We reserve the right to change prices at any time prior to an order being placed.
If Plough & Pantry Ltd is not VAT registered, prices are inclusive of all applicable taxes at the time of purchase.
5. Delivery
Delivery is available only within selected postcode areas.
Customers must provide accurate delivery information when placing an order.
If you authorise us to leave your order in a safe place, responsibility for the goods transfers to you once delivery has been completed.
Customers should refrigerate perishable items promptly after delivery.
Further details are outlined in our Delivery Policy.
6. Food Safety & Product Quality
We work with trusted producers who comply with UK food hygiene regulations.
If you believe a product is unsafe, damaged or unsatisfactory, you must notify us within 24 hours of delivery.
Nothing in these Terms limits your statutory consumer rights.
7. Limitation of Liability
To the extent permitted by law, Plough & Pantry Ltd will not be liable for losses resulting from:
• Incorrect delivery information provided by the customer
• Unattended deliveries where authorised
• Events outside our reasonable control
Nothing in these Terms excludes liability for death or personal injury caused by negligence.
8. Intellectual Property
All website content, branding, images and materials are owned by or licensed to Plough & Pantry Ltd.
You may not reproduce or use any content without prior permission.
9. Changes to These Terms
We may update these Terms from time to time.
The latest version will always be available on our website.
10. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.